Clinical Pharmacy Manager

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.
Job Summary
We are seeking a Clinical Pharmacy Manager to join our team! The Clinical Pharmacy Manager serves as the clinical and operational leader of Community Clinic's ambulatory clinical pharmacy team. This is a working clinical leadership role: the manager leads the team's clinical practice standards, program operations, quality measure performance, and integration with primary care, specialty care, and external pharmacy partners, while also managing a reduced patient panel. The schedule for this position full-time, with a schedule Monday - Friday 8:00AM - 5:00 PM
Essential job functions
1. Clinical Practice - Performs all duties of a clinical ambulatory care pharmacist, including:
• Conducts patient consultations under signed Collaborative Practice Agreements (CPA) with supervising primary care physicians — initiating, titrating, modifying, and discontinuing medications; ordering laboratory studies; documenting clinical decisions in the EHR per CPA protocol.
• Provides Comprehensive Medication Reviews (CMRs) for high-risk patients; generates Personal Medication Action Plans; communicates summaries to primary care providers.
• Conducts, or delegates, adherence barrier review for high-risk patients and regimen simplification for patients with Proportions of Days Covered (PDC) <0.80.
• Performs regular review of Remote Physiological Monitoring (RPM) device data and initiates CPA-driven clinical response under physician supervision.
• Delivers cross-site tele-pharmacy visits, providing clinical coverage for physical sites via telehealth infrastructure.
• Maintains scope of practice across all applicable disease states.
• Documents PharmD clinical time toward the per-code minimums for Chronic Care Management (CCM), Advanced Primary Care Management (APCM), and Remote Physiological Monitoring (RPM), supporting physician billing under documented supervision.

2. Clinical Team Leadership - Provides clinical and administrative leadership for the ambulatory clinical pharmacy team. Specifically:
• Holds direct supervisory authority for clinical pharmacists, including performance management, professional development, schedule coordination, and clinical practice review.
• Provides oversight of Pharmacy Technician team.
• Coordinates with Director — in partnership with HR — on interviewing, hiring, firing, coaching, counseling, training, and other employee relations matters in relation to Clinical Pharmacy program.
• Collaborates with Director of Population Health and other leadership on shared workflows.
• Conducts weekly team huddles, monthly case conferences, and annual performance reviews aligned with clinical and quality objectives.
• Mentors the team on clinical practice standards, CPA workflow, CMR delivery, and documentation; identifies and facilitates applicable Board Certification opportunities.

3. Program Operations – Collaborates to direct performance of clinical pharmacy services, including:
• Monitors patients' PDC: adherence gap identification, intervention assignment, and outcome tracking.
• Collaborates with Value-Based Care team to drive performance for HEDIS/PQA medication adherence measure.
• Confirms patient prescription routing to Community Clinic 340B-registered contract pharmacies; investigates and resolves routing gaps; produces monthly organizational 340B benefit reports for leadership.
• Engages cross-functional teams to maintain accurate documentation flow for physician-billed care management codes.
• Ensures program compliance with all relevant legal regulations.

4. External Coordination and Strategic Development - Represents Community Clinic's clinical pharmacy program in external relationships and contributes to program strategic growth:
• Coordinates with supervising primary care physicians on CPA scope, protocol updates, and case-specific clinical decisions; serves as primary clinical liaison between the pharmacy team and the medical staff.
• Builds and maintains relationships with Community Clinic 340B contract pharmacies; coordinates data-sharing agreements for the PDC pipeline; pursues partnerships with other relevant pharmacy networks as opportunities arise.
• Interfaces with PASSE, Medicare Advantage, and other payer quality teams on HEDIS/PQA performance reporting, gap closure activity, and quality bonus attribution.
• Contributes to value-based contract negotiation and renegotiation by providing outcomes data, clinical pharmacy performance metrics, and total-cost-of-care impact analysis, in collaboration with the Director.
• Represents Community Clinic in professional organizations and local/regional forums as needed.
• Identifies and pursues additional grant funding, Notice of Funding Opportunities, and value-based contract enhancements to support program sustainability.

Community Clinic Essential Competencies
• Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.
• Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching.
• Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization.
• Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.
• Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences.

Required qualifications
Education and Licensure
• Doctor of Pharmacy (PharmD) from an ACPE-accredited college of pharmacy.
• Active, unrestricted license, or demonstrated eligibility for licensure, to practice pharmacy in the State of Arkansas; license in good standing with the Arkansas State Board of Pharmacy.
• Completion of an ASHP-accredited PGY-1 pharmacy residency, OR Minimum of three (3) years of post-licensure clinical pharmacy practice in an ambulatory care, primary care, FQHC, or comparable/more intensive clinical setting.
• Board Certified Ambulatory Care Pharmacist (BCACP) credential from the Board of Pharmacy Specialties. If not held at hire, expected to be obtained within 24 months.
• Current Basic Life Support (BLS) certification; ACLS preferred.

Experience
• Documented experience practicing under a CPA or equivalent collaborative drug therapy management framework, with demonstrated authority to initiate, titrate, and modify medications under physician supervision.
• Demonstrated experience delivering CMR and managing complex chronic disease pharmacotherapy across multiple disease states (diabetes, hypertension, hyperlipidemia, anticoagulation, asthma/COPD).
• Prior experience, or demonstrated knowledge of, supporting or directly contributing to physician-billed care management services (CCM, RPM, APCM, or equivalent), with familiarity with documentation requirements and time-tracking standards.
• Prior team leadership experience: supervising or coordinating pharmacy staff (Pharmacists, residents, students, or technicians); leading interprofessional huddles or case conferences; mentoring clinical practice.

Preferred qualifications
• PGY-2 in Ambulatory Care preferred.
• Prior experience in an FQHC environment, including familiarity with 340B drug pricing, contract pharmacy arrangements, and FQHC-specific reimbursement and billing constraints.
• Experience with population health management tools, PDC dashboards, HEDIS/PQA measure reporting, and value-based contract performance metrics.
• Experience with tele-pharmacy delivery models and remote clinical care.
• Bilingual English/Spanish or other languages reflective of Community Clinic's patient population.

Physical demands
• Position requires the ability to sit or stand for extended periods at a clinical workstation; communicate verbally and in writing; review electronic clinical records on a computer screen for extended periods; and travel between Community Clinic sites as needed.
• No exposure to compounding or sterile preparation activities; no in-house dispensing duties.
• ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Why Work at Community Clinic?
• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and Holidays
• Employee Discounts for Care

Monday - Friday 8:00 AM - 5:00 PM
40 - Hours