Clinic Support Coordinator

Job description

Summary:
The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.
Job Duties & Responsibilities:
Performs variety of administrative processes, is the first and last point of contact with patients daily.
• Answers telephone and provides accurate Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting of this information.
• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
• Maintains and orders supplies.
• Distributes incoming packages and mail. .

Maintains medical records ensuring accuracy of document placement.
• Reviews all active medical records for correct placement of forms, and patient information.
• Files all reports accurately and in a timely manner.

Completes all documentation within required timeframe.
Ensures routine and priority tasks are completed within established timeframe.
Coordinates projects as assigned.
• Track/complete metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team

Ability to communicate and coordinate transfer process to and from Rogers.
• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.

Maintains the environment in a safe, orderly manner.
Performs other duties as assigned.
Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward all customers.
• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Education/Training Requirements:
• Eighteen (18) years of age, or older.
• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• Previous experience working in an office setting, medical office or psychiatric setting is preferred.
• Basic knowledge of equipment utilized to perform clerical duties.
• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

Pay Transparency Requirements:
Compensation for this role is between $17.24 - $24.82 and placement in the range will vary based on years of experience and education.
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)