Clinic Coordinator

Job description

Be a part of a world-class academic health-care system at UChicago Medicine as a Clinic Coordinator
Clinic coordinators perform reception and clerical duties of considerable difficulty in outpatient clinic settings. The job involves extensive utilization of Hospitals' systems and constant interaction with patients, physicians, and other members of the Hospitals' staff.
Essential Job Functions:
• Schedules clinic appointments for new, referral, return and reinstate patients within prescribed limits. Screens callers requesting preliminary appointments; exercises judgment in referring emergency calls.
• Maintains prints and distributes clinic schedules.
• Orders and locates patient’s charts for clinic visits, projects and follow-up. Assembles charts for new patients, controls traffic of charts within clinic area.
• Obtains and assures availability of medical data from a variety of sources for physicians, projects and clinic visits.
• Checks patients in on arrival; captures referring physician information as appropriate.
• Schedules and explains patient tests, special procedures and referrals to other clinics. If needed, instructs patients in preparation and charges for future visits, lab work, x-rays, etc.
• Handles discharge and billing processes, and ensures that all financial encounter information is obtained in a timely and accurate manner.
• Obtains authorization for treatment from managed care organizations and/or explains self-pay ramifications to patients. Directs patients to Outpatient Services staff as necessary.
• Utilizes a wide variety of computer systems (HIS, EPIC, MARS, Sunquest, OACIS) effectively.
• Collaborates with nursing staff to ensure that all patient care activities are coordinated effectively and that both clinical and fiscal goals are met.
• Establishes a customer service orientation in the clinic, and ensures that clerical staff interactions with both patients and physicians are handled satisfactorily.
• Assists in the resolution of patient and physician complaints.
• Performs other duties assigned.

Skills Required:
• Ability to type 35 wpm or perform data entry at 4500 keystrokes per minute
• Ability to perform general office duties of filing, Xeroxing, operating printers.
• Familiarity with telephone and intercom systems.
• Ability to enter and retrieve data accurately and quickly, check work and resolve mistakes.
• Strong verbal, writing, and number-comparison skills. Strong interpersonal skills; ability to handle a wide variety of public contacts, including conflicts, with patience, tact, courtesy and discretion.

Other Critical Requirements:
• Considerable skill in determining priorities, working independently, and making decision.
• High degree of initiative and problem-solving ability.
• Demonstrated ability to exercise judgment, make independent decisions, and assume responsibility.
• Ability and willingness to cooperate with co-workers, supervisors and physicians to do whatever needs to be done in order to serve the patient and the flexibility to learn and incorporate new systems and processes.
• Demonstration of both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast-paced, multi-tasking environment.
• Ability to attend mandatory training classes offered by the Hospitals after hours or on weekends, with advance notice.

Education Requirements:
• High school graduate or equivalent.
• Successful completion of medical terminology class

Position Details:
Job Type/FTE: Full Time
Shift: Days
Unit/Department: Respiratory Therapy
CBA Code:743 Clerical