Client Financial Representative

Job description

Job Overview
Fairview is looking to hire a Customer Financial Services (CFS) Representative to join our team. This is a full-time position, working 80 hours every two weeks, and is benefit eligible. This position offers the flexibility to work in a home-based environment while supporting patients with their financial and billing needs. The ideal candidate will bring strong customer service and communication skills, attention to detail, and the ability to work independently while remaining connected to a collaborative team.
The Customer Financial Services (CFS) Representative supports billing and collections for inpatient and outpatient accounts and helps resolve complex customer service issues in partnership with client stakeholders. This role plays a key part in ensuring accurate and timely reimbursement by verifying insurance and following up on clients. The representative works closely with the Supervisor to maintain efficient workflows and high-quality service.
Responsibilities
• Review and respond to claim rejections, requests for documentation, and payment discrepancies from internal and external sources.
• Answer emails and respond to client calls related to billing inquiries and account discrepancies.
• Conduct detailed research on client and patient accounts to resolve billing and past due balances to help reduce aging receivables and avoid preventable losses (e.g., missed filing deadlines)
• Identify and escalate trends and recurring issues in billing to uncover system issues.
• Review and resolve errors in billing work queues.
• Respond to inquiries regarding statements, balances and account discrepancies in a professional and timely manner.
• Partner with clients to obtain required billing and coding information.
• Collaborate with internal teams including billing and customer service to resolve complex issues.
• Add manual charges as needed, ensuring accuracy and compliance.
• Verify insurance benefits to support accurate billing and maximize reimbursement
• Maintain accurate records of all corrections and communication for audit and compliance purposes.

Required Qualifications
• 3 years patient financial experience including registration and working with insurance companies

Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Fairview is looking to hire a Customer Financial Services (CFS) Representative to join our team. This is a full-time position, working 80 hours every two weeks, and is benefit eligible. This position offers the flexibility to work in a home-based environment while supporting patients with their financial and billing needs. The ideal candidate will bring strong customer service and communication skills, attention to detail, and the ability to work independently while remaining connected to a collaborative team.
The Customer Financial Services (CFS) Representative supports billing and collections for inpatient and outpatient accounts and helps resolve complex customer service issues in partnership with client stakeholders. This role plays a key part in ensuring accurate and timely reimbursement by verifying insurance and following up on clients. The representative works closely with the Supervisor to maintain efficient workflows and high-quality service.
Responsibilities
• Review and respond to claim rejections, requests for documentation, and payment discrepancies from internal and external sources.
• Answer emails and respond to client calls related to billing inquiries and account discrepancies.
• Conduct detailed research on client and patient accounts to resolve billing and past due balances to help reduce aging receivables and avoid preventable losses (e.g., missed filing deadlines)
• Identify and escalate trends and recurring issues in billing to uncover system issues.
• Review and resolve errors in billing work queues.
• Respond to inquiries regarding statements, balances and account discrepancies in a professional and timely manner.
• Partner with clients to obtain required billing and coding information.
• Collaborate with internal teams including billing and customer service to resolve complex issues.
• Add manual charges as needed, ensuring accuracy and compliance.
• Verify insurance benefits to support accurate billing and maximize reimbursement
• Maintain accurate records of all corrections and communication for audit and compliance purposes.

Required Qualifications
• 3 years patient financial experience including registration and working with insurance companies

$24.08- $34.01 Hourly