Clerical Associate - Cardiac Cath Recovery

Job description

Overview
This individual is responsible for receptionist duties, responding to telephone inquiries, using the Radiology Information System (RIS) for data query and entry. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments.
The Clerical Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation.
Responsibilities
Uses excellent customer service skills to greet and service patients
Moves outpatients through the registration/ordering process in a timely, professional manner
Assists patients in the completion of hospital forms
Prepares orders for the technical staff
Maintains paperwork/documentation per established protocols
Explains examination preparations for tests done in the Imaging and Diagnostic Services Department
Answers the telephone, using established telephone etiquette skills
Transfers phone inquiries appropriately
Faxes reports, using established protocols
Uses the RIS for retrieval of information to respond to inquiries within the scope of their duties
Maintains proficiency in all computer functionality necessary to perform job duties (RIS, email, etc.)
Burns CD copies for outside requests. Follows HIPAA/ROI guideline when releasing images/Reports
Qualifications
KNOWLEDGE/SKILLS/ABILITIES
Knowledge of standard office equipment (fax, copy machine, printers
Word processing (type 40 wpm)
Ability to flex work schedule in order to meet staffing needs
Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries, and providing basic coverage as Clinical Aide.
Ability to work under stressful situations with a positive attitude
Ability to stand and/or sit for long periods of time
EDUCATION/EXPERIENCE
High school diploma or equivalent
Post high school vocational training in clerical or secretarial courses preferred
Medical terminology course preferred
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain regular punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards
Frequent sitting; near, midrange and far vision and depth perception, color vision
Occasional standing and walking