Case Manager I, RN

Job description

Overview
Case Manager- Patient Case Management
Make a Difference Every Day
As a Case Manager, you'll play an important role in helping patients navigate their healthcare journey. Working closely with physicians, nurses, therapists, social workers, patients, and families, you'll coordinate care, remove barriers, and ensure patients receive the support they need from admission through discharge and beyond.
This role is ideal for someone who is compassionate, organized, and passionate about advocating for patients while helping them achieve the best possible outcomes.
What You'll Do
• Partner with an interdisciplinary healthcare team to coordinate and manage patient care plans.
• Assess patient needs and identify challenges that may impact care, recovery, or discharge.
• Help develop individualized care plans that support each patient's medical, social, and emotional needs.
• Serve as a trusted advocate for patients and families throughout their healthcare journey.
• Facilitate communication among physicians, caregivers, healthcare providers, insurance companies, and community resources.
• Coordinate safe and effective discharge plans and transitions of care.
• Connect patients with community resources and support services to promote successful recovery.
• Identify and proactively address potential delays or barriers to care.
• Monitor patient progress and adjust care coordination strategies as needed.
• Help ensure patients receive the most appropriate level of care while supporting positive clinical and financial outcomes.

What We're Looking For
• Strong communication and relationship-building skills.
• Ability to collaborate with diverse healthcare professionals and community partners.
• Excellent organizational and problem-solving abilities.
• Passion for patient advocacy and delivering exceptional service.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Commitment to improving patient outcomes and enhancing the care experience.

Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Registered Nurse Required
Education
Bachelor's Degree Nursing Required
Experience
No Experience Required