Case Manager

Job description

Overview
If you're looking for a great place to grow your career at a community hospital focused on excellent patient experience and nursing excellence, Mercy Hospital, a member of Catholic Health, may be what you are seeking. We offer career advancement, a rich tuition reimbursement program, medical benefits, a generous pension plan, 403B for retirement and PTO plan. Join us and Long Live Long Island where we care for Every Patient, Every Time.
Explore a career with Mercy Hospital, a 375-bed not-for-profit hospital and member of Catholic Health that has been serving the healthcare needs for the residents of Nassau County and its surrounding areas since 1913. Ranked among the top hospitals in New York State, Mercy offers a NYS designated Stroke Center, Breast Imaging Center of Excellence, Level III Neonatal Intensive Care Unit, and has received Pathway to Excellence designation from the American Nurses Credentialing Center – the only hospital in the region and one of only two in NY State to receive this prestigious award.
Job Details
Job Summary:
The Supportive Housing Case Manager provides comprehensive case management and supportive services to individuals with mental health needs who reside in supportive housing. The Case Manager works with tenants to promote housing stability, independent living, community integration, and recovery. This position coordinates mental health, medical, social, housing, and community-based services while assisting tenants in achieving their individualized goals.
Essential Functions:
• Provide ongoing case management and supportive services to tenants residing in OMH-supported housing.
• Complete assessments to identify tenants’ strengths, needs, goals, and barriers to stable housing.
• Develop, implement, and regularly update individualized service plans.
• Maintain consistent contact with tenants through scheduled visits, outreach, and community-based support.
• Assist tenants with maintaining safe, stable, and independent housing.
• Monitor housing stability and address concerns such as lease compliance, rent arrears, apartment maintenance, housekeeping, and neighbor or landlord issues.
• Advocate for tenants and assist with resolving housing-related concerns.
• Coordinate mental health, medical, psychiatric, substance-use, and other supportive services.
• Assist tenants with applying for and maintaining public benefits, including SSI/SSDI, Medicaid, SNAP, and other eligible programs.
• Assist tenants with obtaining identification, health insurance, transportation, food, clothing, and other community resources.
• Coordinate and attend appointments with healthcare providers, behavioral health providers, and other service agencies when appropriate.
• Develop positive working relationships with landlords, property managers, residential staff, treatment providers, hospitals, and community organizations.
• Provide crisis intervention, de-escalation, and appropriate referrals when tenants experience behavioral health or housing-related crises.
• Support tenants in developing independent living skills, including budgeting, medication-management support, household organization, nutrition, and community living skills, within the scope of the program.
• Encourage tenant participation in treatment, wellness, recovery, employment, education, and recreational activities.
• Provide outreach to tenants who are difficult to engage or at risk of losing housing.
• Assist with hospital discharge planning and coordinate services to support successful transitions back into the community.
• Maintain accurate and timely case notes, progress notes, assessments, service plans, incident reports, and other required documentation.
• Participate in staff meetings, treatment-team meetings, case conferences, trainings, and supervisory sessions.
• Job requires access to all the individuals’ protected health information (PHI), in accordance with the Health Information Privacy and Accountability Act (HIPAA) regulations.
• Employee conducts self in conformity with the HIPAA Compliance Program, applicable institutional policies and procedures for individual privacy and the Catholic Health Electronic Information Security Policies and Procedures.
• Keeps immediate supervisor and/or Director apprised of significant issues.
• Maintain confidentiality and comply with OMH regulations, agency policies, HIPAA requirements, and applicable housing/program standards.
• Perform other duties as assigned.

Education and Qualifications:
• Bachelor’s degree in Social Work, Psychology, Human Services, Behavioral Health, or a related field preferred; educational requirements may vary by agency and position.
• Experience providing case management, supportive housing, behavioral health, or social-service support preferred.
• Experience working with individuals experiencing serious mental illness, homelessness, substance-use challenges, or other barriers to independent living is highly desirable.
• Knowledge of community resources, supportive housing programs, public benefits, and behavioral health services.
• Strong interpersonal, communication, organization, documentation, and problem-solving skills.
• Computer literate; able to learn and integrate new programs into daily functions.
• Good organizational skills.
• Maintain valid NYS driver’s license within agency criteria.

Salary Range
USD $27.27 - USD $38.45 /Hr.
This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.
At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.
Join our team at Mercy Hospital and discover why Catholic Health was named Long Island's Top Workplace.