Care Management Technician- Health Central Case Management- Part Time (Sat, Sun, one weekday)

Job description

Position Summary
ORLANDO HEALTH – HEALTH CENTRAL HOSPITAL
Located in Ocoee, Florida, Orlando Health – Health Central Hospital is a 252-bed comprehensive medical and surgical acute-care facility that has been serving the residents of west Orange County for more than 70 years. Services range from 24/7 emergency care to cardiovascular and stroke care, neurosciences, oncology, orthopedics, minimally invasive robotic surgery and more. Our hospital has accreditations and designations in many specialty services, including bariatric surgery, spine surgery, stroke, and hip and knee joint replacement. We also have earned 2024-25 High Performing Hospital ratings in five areas – COPD, diabetes, heart attack, heart failure and hip replacement – from U.S. News & World Report, and 2024 Top Teaching Hospital recognition from The Leapfrog Group.
Orlando Health – Health Central is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our team members honor our over 100-year
legacy by providing professional and compassionate care to the patients, families and communities we serve.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Position Summary
The position is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.
Hours
Saturday, Sunday, one weekday
Responsibilities
Essential Functions
• Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
• Assists with the Care Management requests as needed:
• Arranging nursing home returns
• Contacting

SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability
• Identifying availability of community resources
• Enrolling patients in patient assistance programs
• Referring to community agencies
• Arranging patient transportation
• Obtaining authorization numbers from payors
• Obtaining appropriate contact name, contact number and/or fax number of payor
• Arranging for resources to facilitate durable medical equipment
• Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/

responsibilities.
• Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
• Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
• Assists in the overall office functions of:
• Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
• Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
• Assists in maintaining the various databases and spreadsheets utilized by the department
• Assists in scheduling meetings and coordinating arrangementfor meetings
• Assists in the suggestion, development and implementation of new processes to improvedepartment efficiencies
• Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system

Other Related Functions
• Fax/copy materials as requested.
• Adheres to corporate and departmental policies regarding confidentiality of patient records, physician

information, system data, and other clinical data.
• Maintain records and documentation of work performed in a timely, organized and easily retrievable fashion.
• Maintains confidentiality of data and information in compliance with HIPPA regulation and Orlando Health

policies.
Qualifications
Education/Training
• High school graduate or equivalent.

Licensure/Certification
• None.

Experience
• Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) .