Call Center Representative- Telecom

Job description

It's more than a career, it's a calling.
MO-SSM Health DePaul Hospital - St. Louis
Worker Type:
PRN
Job Highlights:
Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.
Serves as a welcoming first point of contact, skillfully managing incoming calls and thoughtfully assessing inquiries to ensure each concern is directed to the right department.
Department: Call Center
Schedule: Part-time, variable shifts and days to include days, nights, weekends and holidays.
Apply today. SSM Health – We bring out the incredible in you, everyday
Job Summary:
Answers incoming calls and performs triage of inquiries.
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

EDUCATION
• High School diploma/GED or 10 years of work experience

EXPERIENCE
• No experience required

PHYSICAL REQUIREMENTS
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
• None

Department:
8651000128 Operators - DePaul
Work Shift:
Variable Shift (United States of America)
Scheduled Weekly Hours:
0
SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.