Cafe Aide

Job description

Description
Shift: Day, 7a - 7p
Job Summary: The Café Aide is responsible for the operation of the hospital cafe’, which serves employees and guests on a daily basis. The position involves some food preparation, serving and replenishing of food items, wares and supplies, making change with money by using a standard cash register, hospitality and sanitation duties. Performs other food service duties as assigned by the Supervisor, Clinical Dietitian or Director of Food & Nutrition Services.
Demonstrates Competency in the Following Areas:
• Makes sure all condiments are available for customers including cut-up lemons.
• Prepares and maintains fresh coffee, fountain beverages & tea during shift.
• Works as a team with the Food Production Supervisor to improve cash register & money handling tasks.
• Sets up cold plate with appropriate desserts, beverages and condiments.
• Assures all tables are set up with sugar, salt & pepper shakers, & cleaned often.
• Stocks plates, bowls, cups, and serving utensils properly throughout shift.
• Prepares menu information for meals making sure special items are separately labeled, so customers don’t have to ask or guess what item is.
• Restocks all cafe’ items by following the stocking list before ending shift. Restocks as needed during shift.
• Portions food items to customer properly & consistently.
• Knows prices of all foods served including combination specials.
• Notifies cooking staff when food items fall below 50% and when pulled an item out of the warmer.
• Maintains proper coverage (at all times) for cafe food line.
• Continually is courteous to all customers and is helpful with their needed requests.
• If problems arise, employee resolves with customer professionally to retain customer’s business. Notifies supervisor for help when needed.
• Operates cash register credit card machine and employee badge machine accurately and charges are accurate and consistent.
• Accurately counts money with supervisor, completing the cashier’s return slip & moneybags.
• All voids are completed per policy.
• Always keeps keys secure throughout shift and locks cash register when out of the café.
• Offers receipts to visitors & counts money back to customer to assure accurate money was given.
• Mops and/or wipes up spills in cafe immediately. Contacts supervisor to contact EVS, as needed, for larger spills.
• Stocks items with proper rotation, First In First Out.
• Cleans assigned duties, marks off items cleaned & obtains signature of supervisor.
• Assists other employees with cleaning duties to assure the café and kitchen is clean/sanitized.
• Practices sanitation techniques in every aspect of foodservice. Actively participates in HACCP Program.
• Performs other duties as assigned by supervisor.
• Successfully passed the competency skills assessment.

Requirements
Professional Requirements:
• Meets dress code standards; appearance is neat and clean.
• Completes annual education requirements.
• Maintains regulatory requirements.
• Wears identification requirements.
• Attends Department meetings/in-services and other hospital meetings, as appropriate.
• Actively participates in Department’s Continuous Quality Improvement (CQI) activities.
• Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the Department.

Destination 10 Quality Performance:
• Follows and strives to reach Destination 10 standards (picture of standards, standardized garnishes, and policies and procedures).
• Utilizes the Destination 10 motto’s (Attitude of Gratitude, Work Smarter Not Harder, Food Service is Showbiz, and Food Quality and Service is Job One).
• Engages in teamwork and works well with other employees.
• Approaches situations in a positive manner (is not defensive, defiant, belligerent, disruptive, or argumentative).
• Helps maintain a positive working relationship between all other departments.

Education/Regulatory Requirements & Experience:
• High school diploma or its equivalent preferred.
• Prior foodservice and/or nutrition related field experience preferred.
• Must pass the Food & Nutrition Ability Test with 80% or greater as given by the Human Resources Department.
• Demonstrated through prior work experience, the characteristics of steady attendance and punctuality preferred.

Language Skills:
• Must be able to read and communicate effectively in English.

Physical Demands:
• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.