Business Office Coordinator

Job description

About Turning Point Centers
Turning Point Centers is a dually licensed, nationally accredited, local leader in Substance Use Disorder (SUD) and Mental Health treatment since 2007 with treatment locations throughout Salt Lake County and Davis County. As a contracted, in-network provider we offer a full continuum of care leveraging best practices and evidence-based modalities to deliver high quality, patient-centered treatment. Our model includes CBT, DBT, MI, and EMDR to effectively engage patients with an outcomes-oriented approach.
Turning Point Centers values collaboration and provides a supportive environment with an interdisciplinary approach to client care. More can be found about our methods and company at www.turningpointcenters.com
Position – Business Office Coordinator
This position supports the financial operations of a behavioral health treatment center by coordinating billing, insurance claims, patient financial services, and admissions-related documentation. Working closely with patients, payers, and internal teams, the Business Office Coordinator helps ensure accurate reimbursement, regulatory compliance, and a positive patient experience throughout the treatment process. This position reports directly to the Business Office Director.
Competitive Pay and Benefits include :
• 401(k)
• 401(k) matching
• Medical, vison, and dental insurance
• Prescription drug plan
• Flexible spending accounts
• Health savings accounts
• Voluntary short-term and long-term disability coverage
• Employee assistance programs, financial support, tuition reimbursement, and much more

Pay: $25-$29 per hour, full-time
Location: 9035 S 1300 E, Suite 210, Sandy, UT, 84094
Billing & Claims Management
• Manage monthly patient statements.
• Complete weekly professional and institutional billing.
• Process weekly Medicaid billing.
• Call on denied claims and complete all necessary follow‑up.
• Post payments, including EFTs, checks, and credit cards.
• Add new clients into Medhost as needed.
• Track cash collections and maintain accurate census records.
• Gather and interpret system data to determine appropriate next steps and initiate timely actions to secure payment.

Patient Financial Services
• Provide financial counseling to patients, including collecting out‑of‑pocket amounts such as deductibles, copays, and exhausted days.
• Explain benefits and financial obligations to patients.
• Set up payment plans and complete promissory notes for patients requesting arrangements.
• Complete financial disclosure paperwork for patients seeking assistance and verify income/expenses through Equifax.
• Prepare adjustment forms for charity or administrative adjustments for approval.

Admissions & Documentation
• Audit admission packets to ensure accuracy and completeness.
• Verify benefits and confirm all demographic information entered into the patient accounting system.

Reporting & Compliance
• Update the upfront collections log, charity log, and administrative adjustment log daily.
• Review logs weekly with the Director of Business Office.
• Education: Minimum HS Diploma
• Experience
• 3 years+ working in Substance Abuse/ Behavioral Health OR 3 years+ relevant experience in Sales, Marketing, or Healthcare. Proven experience as Billing Specialist.
• Skills:
• Excellent oral and written communication skills.
• Superior customer service skills and ability to relate with Substance Abuse/ Mental Health population. Ability to deploy effective intervention techniques to support admissions
• Experience and knowledge of direct behavioral health services, including assessment, treatment, medical necessity guidelines, payer requirements, exclusionary criteria, and crisis intervention.

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