Biller / Collector

Job description

• DEFINITION/PRIMARY FUNCTION
• The Biller/Collector performs diversified billing duties requiring knowledge of the intake and billing procedures of the department. Ensures that relevant billing functions are completed within designated timelines. The Biller/Collector will act as a patient advocate for patients with self-pay liabilities by informing them of collection policy and/or free care requirements through Berkshire Medical Center (BMC). Assist patients in setting up payment plans to ensure full collection of accounts. Updates and verifies insurance information as needed; and verifies all necessary physician orders have been processed and are in the patient’s chart before billing. Complete data entry of remittances and complete follow-up on accounts in a timely manner.
• POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
• Experience:
• One year of billing experience within a homecare or business office setting.
• Education and Training:
• Associate’s degree in business preferred.
• License, Certification & Registration:
• N/A
• Other Requirements:
• Demonstrates exceptional communication skills, both via telephone and in person.
• Shows willingness to accept additional responsibilities/duties.
• Proven ability to handle stressful situations calmly and rationally. Meet deadlines even with a high volume of interruptions.
• Proven ability to deal effectively with the public as well as co-workers.
• Demonstrates the ability to work independently and prioritize duties and manage time with minimum supervision
• Highly motivated, detail oriented, familiar with computer operations, good organizational and interpersonal skills and sensitive to confidential material.
• Basic knowledge of Microsoft Excel and Word software and homecare software.
• Basic understanding of relevant federal, state, payor regulations and policies as related to billing for home care and hospice services.