Behavioral Health Coordinator

Job description

HealthPartners is looking to hire a Behavioral Health Coordinator to join our Regions Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
The purpose of this position is to provide clinic reception, patient appointment scheduling, referral administration/information, registration, medical record and other clerical support services to designated area; and to perform related duties as assigned. Works with patients of all ages, primarily adults.
Job Duties:
Performs scheduling and clerical support functions based on the needs of the patient populations served including but not limited to:
• Acknowledges and warmly greets and checks in patients upon arrival to the clinic.
• Verifies patient registration; obtains insurance information for new patients or verifies insurance information on file for established patients and collects co-payments.
• Verifies patient insurance for service type.
• Provides customers with appointment specific paperwork and instructions for completion.
• Schedules a variety of patient appointments; intakes, testing, ongoing visits with individual providers or care teams in appropriate sequence, duration and cadence.
• Schedules Interpreters, arranges for transportation, refers patients with financial issues as needed.
• Answers the phone promptly, documents the call, independently handles or routes information/questions to appropriate individual (s).
• Enters patient refill requests in EPIC and sends to the nursing team. Calls patients to schedule follow up appointments, as directed by the nursing team.
• Prepares patient documents and sends documents to Health Information Management.
• Makes reminder phone calls for new patient appointments.
• Checks, responds to and distributes department email (shared mailbox), faxes and mail.
• Monitors the waiting area, responds to patient needs and escalates patient safety concerns to nurses or provider team.
• Maintains a clean and neat patient waiting area.

Work Schedule:
Hours are anywhere between 0-40 hours per week.
Monday-Friday 8am-4:30pm
Required Qualifications:
Education:
• High school diploma or equivalent.

Experience:
• Two years’ experience in a position interacting with the public using telephones and computers.

Knowledge, Skills and Abilities:
• Exceptional customer service skills (internal and external customers).
• Expertise in the use of computer, phone system and other office machines, as applicable to position.
• Knowledge of all policies, procedures and regulations relating to position and clinic assignment.
• Ability to systematically and skillfully respond to telephone calls and customer requests.
• Ability to work under pressure.
• Ability to give precise attention to details in a distracting environment.