AVP of Clinical Operations

Job description

Overview of Position:
The Associate Vice President (AVP) –Clinical Operations provides the leadership, management and vision necessary to ensure that clinical resources and operational systems are in place to effectively support the clinical operations across multiple practices. The AVP oversees staff recruitment, hiring, assignment, evaluation and guidance to ensure employment of qualified staff. Ensures that the practices adhere to the company staffing model standard. Ensures adequate orientation of every team member assigned to their practice. Assigns and directs staff with appropriate skills to perform duties. Coaches, directs and encourages staff through use of formal and informal means. Provides leadership planning for staff education programs, administrative/staff meetings, in-services, and encourages continuous education and staff development for all team members. Uses knowledge, experience, and other resources as necessary to make logical decisions, solve problems, analyze work processes and make suggestions for improvement. Ability to interact at all levels of the organization (both internal and external). Demonstrated adaptability and ability to manage change. Knowledge of clinical standards of practice preferred.
Qualifications:
Bachelor’s degree required.
Master’s degree preferred.
Primary Care and Pediatric Management experience preferred.
Minimum of 6+ years of leadership experience required; progressive leadership experience in healthcare operations preferred.
Strong communication skills, verbal and written, with the ability to generate credibility from providers, peers, senior management, staff, and community connections.
Strong ability to process disparate information and frame data analysis for decision making.
Ability to manage multiple projects and balance competing priorities quickly, creatively, productively.
Proven business acumen with bottom line orientation.
Ability to think strategically while being capable of driving detailed tactical execution.
Proven management and leadership skills.
Disciplined individual with excellent attention to detail.
Responsibilities:
Responsible for overall performance of each practice under his/her supervision; performance measurements include, but are not limited to, quality of care, productivity, financial, patient satisfaction, and staff satisfaction.
Develops goals for satellite offices that align with accomplishing organizational goals.
Works with director of business strategy to develop annual individual practice budgets and monitor actual to budget performance; makes recommendations for maximizing revenues and reducing budgeted costs in coordination with practice analytics committee.
Works with director of practice performance to evaluate performance/productivity of all providers in individual practices; makes recommendations for improvement in coordination with practice analytics committee.
Provides supervision to include training, disciplinary action, and clinical competency verification, as applicable, to practice administrators and/or office managers.
Evaluates practice administrators and/or office managers with input from providers.
Participates in organizational and clinical quality improvement through active participation in the quality assurance/performance improvement council.
Works with clinical administration to develop and implement clinical workflows as needed.
Holds monthly (or quarterly) staff meetings with each (or all) practice under supervision.
Responsible for staying current with state & federal regulations which govern the clinical environment.
Collaborates with practice administrators if necessary to take appropriate action for providers to close charts (if provider must be removed from patient care).
Ensure that operations and performance at each site are in compliance with policies, procedures, protocols and quality outcome activities.
Physical Requirements: Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.