Authorization Specialist/Radiation Oncology

Job description

• JOB SUMMARY
• This role is an essential part of a multispecialty physician practice, responsible for supporting daily front-office operations to ensure high-quality care and exceptional customer service. Working collaboratively with the care team, this position helps maintain efficient office flow while prioritizing patient needs at all times. Key responsibilities include patient registration, scheduling, reception, payment collection, telephone triage, and effectively managing challenging situations with professionalism and calm. In addition, this role is responsible for creating monthly recurring accounts in Meditech and securing prior authorizations for imaging, treatments, and other services required for patient care.
• JOB REQUIREMENTS
• Experience:
• One year of administrative experience in a busy office, preferably a physician practice, is required.
• Experience in handling multiple telephone lines preferred.
• Excellent clerical/organizational skills required.
• Working knowledge of Windows based PC applications required.
• Knowledge of Department specific services preferred.
• Insurance knowledge and billing experience strongly preferred.
• Education:
• Two years of college or equivalent work experience preferred.
• High School diploma or equivalent required.
• Licensure & Certifications:
• None.
• SKILLS & ABILITIES
• Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.
• Ability to work independently with minimal supervision.
• Ability to work effectively under pressure and in a fast-paced environment.
• Ability to handle multiple tasks at once.
• Demonstrated competency in handling confidential and sensitive information required.
• Excellent telephone skills required.
• Sensitive to diverse cultures and cultural differences.
• Demonstrated ability to read and follow written/verbal direction.
• Knowledge of community services.
• Flexible hours required to cover for vacations and earned time absences.
• Self-motivated and ability to be independent and flexible within a team framework.
• Excellent oral and written communication skills.
• WORKING RELATIONSHIPS
• Title of position(s) supervised:
• None.