Assistant, Medical Department I - Foot and Ankle Clinic

Job description

Job Description
POSITION SUMMARY STATEMENT:
Performs a variety of clerical tasks involving direct patient contact, assisting assigned medical department in providing outstanding patient care and services.
MINIMUM QUALIFICATIONS:
• Education, Experience or Equivalent Combination:
• Graduate from an approved medical assisting or medical office assisting program or equivalent work experience.
• Licensure/ Registration/ Certification:
• NA
• Knowledge, Skills, and Abilities:
• Basic computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients.
• Strong verbal communication, human relation, listening, telephone etiquette, and handwriting skills required.
• Knowledge of medical terminology and anatomy also required.
• Possesses ability to proficiently operate the following pieces of equipment: Telephone, Personal Computer utilizing word processing software, and Photocopier.

PREFERRED QUALIFICATIONS:
• Licensure/ Registration/ Certification:
• Medical Office Assistant Certification
• Knowledge, Skills, and Abilities:
• Possesses ability to promote and maintain good patient relations and patient confidentiality.

ESSENTIAL DUTIES:
• (15-30%) – Screens and directs calls to appropriate persons. May relay messages back from care clinicians to patients, hospitals, pharmacies, and nursing homes seeking advice or assistance.
• Monitors the Message Center to ensure that all Department Assistant and other designated messages as assigned have been addressed according to policy: Urgent Messages within 2 hours; routine messages within 4 hours.
• (5-15%) – Schedules patients for routine appointments, consultations, surgery, or special test procedures as requested by clinician.
• (5-15%) – Receives and/or responds to requests for new or refilled prescriptions under clinician’s direction.
• (5-15%) – Compiles and prepares routine medical and non-medical correspondence and recurring reports, under supervisor or clinician direction.
• (5-15%) – Orders appropriate patient charts for care clinician review.
• (5-15%) – Provides various support to nursing staff as needed. This may include, but is not limited to, such items as cleaning and stocking exam rooms, assembling/disassembling instrument trays.
• (10-20%) – Establishes and maintains departmental records, files and logs, and related paperwork.
• (1-5%) – May perform quality checks on various equipment such as autoclave.
• (5-15%) – Obtains or furnishes answers to routine questions and inquiries.
• (1-10%) – Performs other tasks as assigned.