Assistant Director of Nursing / Weekend, Holiday, Evenings, Nights (WHEN) Tour Supervisor

Job description

The Department of Nursing at SUNY Downstate Health Sciences University seeks a TH Assistant Director of Nursing / Weekend, Holiday, Evenings, Nights (WHEN) Tour Supervisor.
Job Summary
The Weekend, Holiday, Evenings, Nights (WHEN) Tour Supervisor will provide hospital-wide nursing and administrative leadership during assigned off-shifts, weekends, and holidays. Reporting to the Director of Nursing/Patient Care Services, the incumbent serves as the senior on-duty administrative representative in the absence of departmental leadership, coordinates safe and effective patient care operations, oversees staffing and patient flow, responds to clinical and operational emergencies, and promotes evidence-based practice, professional development, regulatory compliance, and service excellence.
Key Responsibilities & Duties
• Serve as the senior administrative representative on assigned off-shifts, weekends, and holidays; oversee hospital-wide operations, anticipate operational challenges, exercise sound judgment and critical thinking, and serve as the first point of contact for problem resolution.
• Collaborate with nursing and non-nursing departmental shift leaders, physicians, medical faculty, and other healthcare professionals to coordinate patient care and hospital services.
• Interpret and implement hospital and nursing policies and procedures; seek guidance from the Senior Administrator on Call as appropriate and provide timely, comprehensive shift reports.
• Ensure adequate numbers of competent nursing staff by coordinating current and subsequent shift staffing based on census, patient acuity, staff competencies, safety requirements, and budget targets; collaborate with non-nursing departments on staffing and safety concerns.
• Manage patient throughput by assessing patient volume, activity, acuity, available space, and staffing resources; facilitate timely admissions, discharges, and transfers.
• Identify cost-effective staffing and operational solutions, use available resources responsibly, and support budget targets without compromising patient safety, quality of care, or outcomes.
• Provide clinical and managerial guidance to off-shift nursing personnel, including support during high-acuity situations and emergent patient care needs.
• Respond to clinical emergencies, patient safety concerns, and operational incidents; coordinate patient transfers and other interventions as necessary.
• Implement the hospital Disaster Emergency Plan; coordinate emergency response and serve as incident commander until relieved by a senior administrator.
• Address concerns and resolve conflicts involving patients, families, visitors, staff, and external parties with integrity, fairness, active listening, cultural sensitivity, and professional communication.
• Promote nursing staff development, professional growth, and recognition through coaching, mentoring, timely and specific performance feedback, participation in performance reviews, and encouragement of professional practice.
• Apply human resources policies, applicable collective bargaining agreements, and progressive discipline procedures consistently, in coordination with appropriate leadership and Human Resources.
• Conduct rounds on nursing units to identify actual or potential safety risks, initiate corrective actions, and make appropriate referrals.
• Support quality assurance and performance improvement through objective outcome data, safety monitoring, evidence-based nursing standards appropriate to specific patient populations, and initiatives to improve patient care.
• Participate in developing, revising, and implementing nursing service policies, clinical practices, and operational improvement initiatives.
• Encourage shared governance, unit-based councils, collaborative decision-making, positive interdisciplinary relationships, staff empowerment, and a respectful, supportive work environment that recognizes contributions to excellent patient care.
• Promote culturally and linguistically appropriate care, patient confidentiality, HIPAA compliance, ethical nursing practice, and adherence to legal and regulatory requirements.
• Use electronic medical records, Microsoft Office applications, and other clinical and administrative technology to support patient care, communication, and operational efficiency.
• Maintain clinical expertise and professional accountability through leadership meetings, committees, continuing education, community nursing activities, self-evaluation against professional standards, reflective practice, adaptability, and responsibility for decisions and outcomes.
• Perform other job-related duties as operational and departmental needs require.

Required Qualifications
• New York State Registered Nurse Licensure.
• Bachelor of Science in Nursing Degree.
• Master of Science in Nursing Degree or current enrollment in a master’s degree program in nursing.
• 5+ years of nursing experience, including at least 1+ year in a progressive leadership or supervisory capacity.
• Current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certifications.
• Demonstrated progressive leadership accomplishments in nursing.
• Membership in at least one professional nursing organization.
• Ability to obtain certification in a clinical specialty area and nursing management within the first 2-years of appointment.
• Or, a satsifactory equivalent combination of experience, education and training.

Preferred Qualifications
• 5+ years of post-licensure nursing experience, including 3-years in a clinical specialty and 2-years of nursing management or supervisory experience, consistent with SUNY title guidance.
• Current certification in a clinical specialty and/or nursing management.
• Experience supervising nursing operations across multiple inpatient units during evening, night, weekend, or holiday shifts.
• Experience with hospital emergency preparedness, quality improvement, patient throughput, staffing management, and interdisciplinary collaboration.