Application Analyst I

Job description

Overview
Position Summary
The Applications Analyst provides support for software applications, end users, and departments throughout the organization. This position works collaboratively with operational departments, Information Systems (IS) teams, third-party partners, and vendors to support the planning, selection, implementation, testing, installation, and ongoing maintenance of information systems. The analyst evaluates operational needs, troubleshoots issues, and identifies solutions that improve workflows, system performance, and end-user satisfaction.
Responsibilities
Essential Duties and Responsibilities
Application Support and Troubleshooting
• Provides ongoing support for software applications and information systems across the organization.
• Troubleshoots application issues and distinguishes between software, hardware, and network-related problems.
• Resolves issues independently when appropriate and escalates complex or unresolved issues to the appropriate teams.
• Tests, installs, and supports software applications to ensure functionality and reliability.
• Coordinates and assesses equipment and system upgrades as needed.

System Implementation and Project Support
• Collaborates with departments to plan, evaluate, select, and implement information systems that meet operational needs.
• Supports system implementations, upgrades, and ongoing maintenance activities.
• Serves as a primary point of contact for end-user questions and support during and after implementation.
• Collaborates with internal Information Systems teams, third-party partners, and vendors to coordinate system-related activities and resolve issues.

Customer Service and Stakeholder Collaboration
• Acts as a liaison between end users, operational departments, third-party partners, vendors, and internal IS teams.
• Advocates for end users by proactively assessing needs, identifying opportunities for improvement, and recommending appropriate solutions.
• Collaborates with operational department managers, senior leaders, and IS leadership to address customer needs and support organizational objectives.
• Demonstrates professional, responsive, and customer-focused service in all interactions.

System Optimization and Continuous Improvement
• Monitors information system usage and identifies opportunities to improve efficiency, functionality, and end-user satisfaction.
• Evaluates operational workflows and recommends solutions that align with departmental and organizational goals.
• Supports information systems across all health system environments.
• Follows through on identified issues and ensures appropriate communication and resolution.

Qualifications
Work Schedule
• Typically works Monday through Friday.
• Participates in a rotating on-call schedule, including nights, weekends, and holidays, as needed.

Education and Qualifications
• Associate degree in a clinical, business, allied health, or information systems field, or equivalent experience, required.
• Bachelor’s or master’s degree preferred.
• Professional licensure and/or clinical certification required when applicable to the degree or role.
• Healthcare experience and project management experience preferred.

Knowledge, Skills, and Abilities
• Demonstrates a high level of self-motivation, initiative, and accountability.
• Possesses excellent verbal and written communication skills.
• Demonstrates strong problem-solving, critical-thinking, and analytical skills.
• Works independently and collaboratively within cross-functional, change-oriented teams.
• Maintains strong organizational skills and attention to detail.
• Demonstrates effective time management and the ability to meet established deadlines.
• Evaluates, recommends, and implements accurate, efficient, and cost-effective information solutions that support operational workflows and organizational needs.
• Demonstrates strong customer service skills and the ability to build effective working relationships with end users, departmental leaders, vendors, and internal IS teams.