Ancillary Scheduler - Clermont, Pagonia

Job description

Position Summary
📋 We're Hiring: Ancillary Scheduling, Registration, & Patient Charge Specialist | Outpatient Rehab
📍 Address of Practice: 17313 Pagonia Rd, Clermont, FL 34711
🏢 Department: Orlando Health Ambulatory – Outpatient Rehab (Clermont)
💼 Status: Full-Time | 40 hours per week
⏰ Shift: Monday – Friday, Day Shift
🏷️ Title: Ancillary Scheduling, Registration, & Patient Charge Specialist
📋 About the Role
Responsibilities include greeting patients, scheduling, answering phones, collecting copayments, and providing excellent customer service in a Physical Therapy office specializing in orthopedics and sports rehabilitation.
Healthcare experience is a plus, but not required. If you’re organized, personable, and enjoy working with people, we’d love to hear from you! Apply today to learn more!
✨ All Inclusive Benefits (Start Day One)
🏥 Health/Dental/Vision/Life Insurance
🎓 Student loan repayment, tuition reimbursement, & FREE college education programs
📈 Retirement savings
👶 Paid paternity leave & fertility benefits
🏡 Back up elder and childcare
🐾 Pet insurance
🏖️ PTO/Holidays, and more for full time and part time employees!
🏥 About Orlando Health
Orlando Health is a comprehensive healthcare system serving patients across the southeastern United States. With award-winning hospitals, specialty institutes, and outpatient clinics spanning Florida, we honor our 100-year legacy by providing exceptional, patient-centered care. Joining our Outpatient Rehab team means working in a supportive, collaborative environment dedicated to helping patients regain functional independence and reach their highest potential.
💼 Essential Functions
• Effective pre-registration, registration and scheduling of multiple patient appointments.
• Manages the multiple additions and cancellations of patient appointments.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
• Responsible for entry of patient charges.
• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
• Performs check in and check out of patients.
• Acts as a liaison to the clinical staff.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
• Acts as a resource for training or mentoring of new team members.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
• Responsible for reviewing and adhering to all corporate departmental and education initiatives.
• Assists his/her supervisor/manager in planning and organizing department activities.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

🎓 Qualifications
Education/Training:
• Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Licensure/Certification:
• None required.

Experience:
• Two (2) years’ experience in financial, business office, or customer service environment required.
• Computer knowledge necessary.