Ancillary Access Representative (PRN)

Job description

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Ancillary Access Representative (PRN)
101 Truman Medical Center
Job Location
University Health Truman Medical Center
Kansas City, Missouri
Department
Patient Access UHTMC
Position Type
Part time
Work Schedule
7:00AM - 5:00PM
Hours Per Week
4
Job Description
Shift: Weekdays | Day Shift (7:00 AM – 5:00 PM) | As Needed
Are you the kind of person who thrives in a fast-paced healthcare setting and enjoys helping people feel welcome, informed, and taken care of? If so, we’d love to have you on our team as an Ancillary Access Representative (AAR) — a vital part of our front-line patient access experience!
What You'll Do:
As an AAR, you’ll wear many hats and play a key role in the patient journey. From registration and scheduling to insurance verification and order activation, you’ll be a key player in making sure everything runs smoothly from the very first interaction.
This position is fully cross-functional, meaning you’ll get hands-on experience in all areas of patient access — no two days are exactly the same!
Your day-to-day may include:
• Performing inpatient and outpatient registrations with accuracy and care
• Helping patients meet financial requirements and navigating insurance processes
• Answering questions and providing info to patients, families, and other hospital users
• Communicating with clinical and service teams to support smooth patient flow
• Scheduling and activating orders as needed
• Keeping the focus on outstanding customer service at every turn

Minimum Requirements:
• High school diploma or equivalent
• Previous experience as a Patient Access Representative or Scheduling Rep
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to analyze information, solve problems, and handle sensitive inquiries with professionalism
• Comfortable reading and interpreting clinical, financial, and legal documents
• Basic computer and keyboarding skills

Bonus Points (Preferred Qualifications):
2+ years of experience in a patient-facing role
Working knowledge of medical terminology
Insurance verification and prior authorization experience
Bilingual (especially Spanish-speaking) is a huge plus!
Why You’ll Love It Here:
• You’ll be part of a supportive, patient-centered team
• You’ll make a real impact on someone’s care journey—starting with their first hello
• You’ll get hands-on experience in multiple areas of patient access, growing your skills and confidence

Ready to jump in and help us make healthcare more welcoming and efficient? Apply today!