Admissions Coordinator- Cayuga Addiction Recovery Services Men's Residence- Full Time- Days

Job description

About Cayuga Health
Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.
Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.
Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.
We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.
Learn more at www.cayugahealth.org .
Admissions Coordinator- Cayuga Addiction Recovery Services Men's Residence- Full Time- Days
When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.
Centralus Health is central to wellness-for all of us.
The Admissions Coordinator at Cayuga Addiction Recovery Services' Residential Treatment Facility effectively manages the intake process, and serve as the crucial first point of contact for prospective clients and their families. The Admissions Coordinator is responsible for verifying insurance coverage, conducts clinical screenings, and is responsible for coordinating a smooth transition into residential care.
Roles and Responsibilities:
• Responsible for accurately and efficiently inputting applicant data into the Electronic Medical Record (EMR) systems.
• Conduct initial clinical intake phone screenings to determine appropriate level of care and ensure they meet facility admission criteria.
• Clearly explain program features, benefits, and protocols; convey compassion and authenticity in all communications
• Answer calls, emails, and referrals in a professional, empathetic manner; assess whether the individual meets program criteria
• Manages bed availability and maintains optimal occupancy rates through consistent, strategic management of the admissions process.
• Ensures compliance with healthcare regulations and confidentiality laws, including HIPAA.
• Establishes strong professional rapport with internal and external healthcare providers, by consistently embodying the organization's mission, values, and core clinical standards.
• Collaborates with clinical staff, program director and other service providers to ensure seamless client transitions.
• Ensure timely review of admissions applications by medical and clinical staff.
• Submit required clinical documentation to insurance carriers to obtain timely prior authorizations
• Attend multidisciplinary team meetings

Required Skills and Experience:
• Minimum Associates Degree in Chemical Dependency or Human Services with 2-3 years of experience in SUD treatment facility, with at least 1 year in intake/admissions. Bachelor's degree in Psychology, Social Work, Counseling, or a closely related Human Services field strongly preferred.
• Proficient in Excel, Microsoft Word, Teams, and Outlook email
• Ability to manage competing priorities and high intake volumes without sacrificing accuracy
• Systems oriented- can execute intake workflows with precision to minimize operational bottlenecks and administrative delays
• Excellent communication and interpersonal skills, with the ability to interact effectively with healthcare professionals and resources.
• Maintains confidentiality and adheres strictly to healthcare privacy regulations and internal policies to protect client and company data.

Physical Requirements:
• Frequent hand and finger use (e.g., to operate a computer keyboard).
• Lifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation.
• Ability to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers.
• Ability to sit, stand, or walk for extended periods, as the position may require.
• Capacity to operate job-related equipment, with or without reasonable accommodation.

Location and Travel Requirements:
• Location: Cayuga Addiction Recovery Services- Men's Residential Treatment Facility. 6621 Rte. 227 Trumansburg NY 14886
• Shift: Mon- Fri 7:30am-4:00pm
• Travel: 0% Travel can be expected in this role

Compensation Disclosure:
• Standard rate of $18.50 - $24.00 per hour plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [email protected] .