Admission Liaison

Job description

• Assist in the information gathering, education, and form completion aspects of patient intake, admissions, and transition to care.
• Develop a consultative relationship, in assigned accounts by making effective customer contacts and presentations.
• Evaluate patients for potential hospice appropriateness (e.g. medical records review) as ordered by the physician.
• Obtain agreement for admission of referred patients and families who meet admission criteria and who make an informed decision about the services.
• Maintain clinical and professional competence with emphasis on expertise in clinical appropriateness and pain and symptom management, eligibility requirements and the coordination of care.
• Take the initiative in developing effective relationships with senior management, admissions, and patient care colleagues.
• Other duties and responsibilities as assigned.
• Knowledge of the principles of the education and consultative process with the ability to further develop these skills.
• Ability to support education activities with referral sources.
• Ability to communicate effectively with customers individually and in group settings.
• Knowledge of clinical manifestations of diseases and ability to learn VITAS pain and symptom management guidelines.
• Ability to use VITAS information system and mobile technology platforms.
• Must be able to plan and prioritize their responsibilities in a manner that maximizes business results.
• Must be able to utilize independent judgment and discretion to manage a territory, to set appointments with key individual and/or groups, to conduct calls and presentations to support VITAS.
• Demonstrated capacity to learn clinical knowledge as well as VITAS pain and symptom management guidelines.
• Reliable means of transportation.

QUALIFICATIONS
• Previous healthcare sales or service experience preferred.
• Previous hospital, physician practice, LTC or ALF experience preferred.
• Strong presentation skills
• Excellent interpersonal skills

EDUCATION
• Bachelor’s degree preferred.

SPECIAL INSTRUCTIONS TO CANDIDATES
• EOE/AA M/F/D/V