Account Service Coordinator- Clinic

Job description

Job Summary
Assist the Department Manager in supervising activities and personnel in the department; assist in overseeing employees in following all policy and procedures regarding appropriate action taken to ensure timely billing of Client accounts and collection efforts on overdue Guarantor accounts. The Coordinator will work closely with multiple collection agencies helping to ensure appropriate reconciliation. Responsible for the training of new staff in the Account Service Department.
Performance: Position Specific Essential Functions
• Handles customer accounts – reviews account balances; resolves account discrepancies and problems; verify information on accounts and make needed corrections or refer to appropriate department
• Sends appropriate communications to patients, per department policy
• Responsible for working in different level work queues
• Assist patients with questions regarding account balances; take payments over the phone; make payment arrangements; set up Auto-Pay arrangements, answer insurance related questions
• Meet with customers in person, if needed
• Assist the manager in planning, organizing, supervising and evaluating the work of office staff to maximize efficiency and productivity of billing and collecting of Client accounts and past due Guarantor balances.
• Work reports to better serve the business office.
• Observes, reinforces and is compliant with all policies and procedures.
• Maintains current knowledge of job duties and appropriate business office procedures.
• Attends seminars, training sessions, and meetings as needed or requested.
• Distributes memos and information to employees, staff and physicians in the absence of the manager
• Performs other duties, as assigned.
• Serves as a liaison between administration, physicians, nurses, staff and other departments in the absence of the manager
• Reports problems or issues affecting office or clinic to administrator or other department managers in the absence of the manager
• Assist manager in developing, implementing and maintaining program(s) to train and educate staff on the process of handling overdue accounts to include those in bad debt, estate and mail returns.
• Performs other duties as assigned.

Qualifications
Education
• Required
• High School Diploma, GED, or equivalent

Experience:
• Required
• One to two years of experience in a Medical Office
• Preferred
• One year of collections experience

Certification/Licensure: N/A