Access Representative - Patient Registration - Variable - FT

Job description

Secures valid data for the establishment of financial and medical records. Verifies insurance benefits, performs precertification, secures deposits, and established payments or referrals for payment sources. Acts as a support to the client for access to hospital services and to insurance companies.
• Coordinates effective day to day operations of an assigned area or designated patient population.
• Communicates patient/family health care needs to appropriate health care provider.
• Screens patients for referral to Financial Assistance Program and other government funded agencies .
• Participates as a member of the Care Team to achieve business goals, clinical/quality outcomes and customer satisfaction .
• Performs other related duties as assigned or requested.
• No specific complaints received/problems identified regarding lack of responsiveness
• Answers phone and intercom system properly and delivers messages promptly and accurately.
• Orients patient/family to unit/room, visiting hours, and policies.
• Obtains and verifies precertifications on all patients with payor requirements
• Maintains and balances cash drawer
• Processes all consults/stat orders accurately and timely.
• Ensures proper communication to health care provider and other departments to meet patient/unit needs and follow up PRN.
• Accurately provides diagnostic prep information when scheduling patients.
• Informs appropriate staff when a scheduled patient has arrived.
• Assists with distribution and updates required record of distributed radiology Reports
• Initiates and maintains integrity of requests, patient jackets and film release documents.
• Assists in collection and reporting of statistical data
• Screen patients for complaints of incomplete requirements.
• Screen patients for inappropriate proof of income and documentation Submitted to Financial Assistance Committee.
• Provides assistance to team members as requested or necessary.
• Participates on committees/councils as requested/required.
• Communicates operational issues clearly and effectively within the team and outside the team as appropriate.
• Safeguards confidential information.
• Ensures all work areas kept clean and reports any equipment malfunctions to a supervisor.
• Regular and timely attendance is required for this position.
• Performance of duties will be in compliance with all laws and regulations governing healthcare organizations
• Contributes to the daily operation of the division/department by performing other roles as needed.
• Completes special duties/projects as assigned.

Education:
• High school diploma or GED equivalent.

Experience:
• One year previous clerical experience, preferably in a healthcare setting in the areas of admissions and/or billing, with an emphasis on customer service.